Frequently Asked Questions
Everything you need to know about our high-performance dress shoes and service.
How do Wolf & Shepherd shoes fit compared to standard dress shoes?
Our shoes typically run true to size. We recommend ordering the same size you wear in most athletic sneakers, as our designs incorporate Italian leather with a performance-oriented fit.
What is your return and exchange policy?
We offer free returns and exchanges on all unworn items within 30 days of delivery. Items must be in their original packaging and show no signs of outdoor wear.
How long does shipping take?
Standard ground shipping typically takes 3-5 business days within the continental U.S. Expedited shipping options are available at checkout for faster delivery.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
Can I replace the insoles in my Wolf & Shepherd shoes?
Many of our styles, including the Crossover collection, feature removable memory foam insoles that can be replaced or swapped for custom orthotics.
How should I care for the Italian leather on my shoes?
To maintain the longevity of your shoes, we recommend using a high-quality leather conditioner and a horsehair brush. Avoid wearing them in heavy rain to protect the premium finish.